Staff talking one-on-one with a student.

Case Management

Case management is a voluntary service at Brescia, meaning: it is up to the student to access and engage in this support. This aligns with the shared accountability between case manager and student; although the case manager can provide support and direction, it is ultimately the student’s choice to follow-up on referrals and information provided. The case manager at Brescia is the Student Wellness Educator in the Student Life Centre.

How Can Case Management Help?

Case Management helps students facing multifaceted challenges, which require coordinated responses and engagement with multiple university units and community service providers to address support needs.


The student is an active part of the case management process with the case manager focusing on short- and long-term student needs, as identified by the student. This means that students accessing case management should work to be honest and clear about what they expect and need from the service.


The student will be asked the reason(s) they are accessing case management services and the case manager will work with the student to keep those goals at the forefront. The case manager can work with the student to determine goals in the first session.

Process Support

Some students access case management services for a single appointment; whereas, others may need ongoing support.

Assessing Needs

The case manager does not use formal assessment tools, but works with the student's self-report of their needs and experiences to determine what the student may benefit from.

Obtaining Services

The case manager will provide options for services on-campus, at Western University, or in the community.


When Do I Access Case Management?

  • System Navigation: To gain information about services, access services for the first time; receive referrals to campus and/or specialized community programs
  • Identifying Barrier: To recognize and address barriers impacting your personal and academic success
  • Support with Transitions:
    • Helps you during and after hospitalization;
    • Helps you transition to/from your academic studies due to a medical emergency, voluntary withdraw from university, or returning to your academic studies after an emergency or withdrawal.
  • Interim Support: To receive brief support until other services are accessed (i.e., if you are on a waitlist).
  • Sudden Change in Circumstances: If you are experiencing a sudden change in circumstances that is impacting your academic, personal, or financial situation.

How Do I Book an Appointment?

If you would like to book an appointment, please contact the Student Wellness Educator for case management support via email or call 519-432-8353, ext. 20670.

Please be aware the Student Wellness Educator works regular business hours. As such, your email will be answered during that time. If you are experiencing a mental health crisis and need support in the moment, please contact Reach Out at 1-866-933-2023.

Important Policies

In order to provide the best support to all students, please be aware of the following:

  • Our case management service supports Brescia students only. This includes all preliminary year, undergraduate, and graduate students.
  • If you are unable to attend your appointment, you are expected to contact case management at least one hour before the appointment.
  • If you do not attend two appointments without providing (at least) one hour notice, you will be limited to 15-minute phone appointments.
    • Once you engage in two 15-minute phone appointments on time, you will be able to book longer, in-person appointments again.